Refund policy

We are committed 100 percent to ensuring the highest quality standard for our products and customer experience. If you have any concerns, please feel free to contact us at any time. We want to ensure you always enjoy our jewelry.

Returns

If any defects you can exchange your product within 7 days from the date of receiving jewellery and after intimating to us the physical jewelry should be received within 14 working days. If you exceed the duration mentioned above, unfortunately we can’t offer you an exchange. To be eligible for an exchange , your item must be unused and in the same condition as you received it. If there is any defect, exchange is possible.

Unfortunately our return policy does not cover buyer's remorse as they are customized products.The costs associated with the return are the responsibility of the customer.

Additional non-returnable items are Gift cards, Vouchers, and Customized Jewellery.

To complete your exchange, we require a receipt or proof of purchase.

Refunds

We do not offer refunds as all items are made to order and custom made according to your needs.

In case of defects from our side we can exchange the product for you.

WE ARE NOT RESPONSIBLE FOR INCORRECT MEASUREMENTS FROM YOUR SIDE. So please make sure the size you order is correct.

Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

To qualify for a exchange, the item must be unused and in the same condition as it was provided. We need a receipt or proof of purchase to complete your return.

We recommend returns to be sent by FedEx, or in person.

Returns must be in unused condition with all the original packaging including all  jewellery tags and boxes. For future purchases, please keep your receipt for your records. NO REFUNDS WILL BE ISSUED FOR GOODS RETURNED IN A USED OR DAMAGED CONDITION.

Please note Personalized Orders and Custom Pieces are considered FINAL SALE and are not returnable or exchangeable unless defective.

Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you, the buyer, to check the product promptly upon its arrival to make sure it is free of any defects. If any defect is found, it is your responsibility to contact us WITHIN 24 hours so that we can correct the issue immediately. 

Goods damaged due to buyers’ negligence will not be accepted for refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.